Contact Us Lirunex Philippines

Lirunex Customer Support Overview in Philippines

Our company provides dedicated customer service tailored for traders in the Philippines. We maintain 24/7 support channels to resolve account inquiries, technical difficulties, and platform usage questions. Our team is fluent in both English and Filipino to ensure clear communication. The support infrastructure includes live chat, email ticketing, and a detailed FAQ repository. Average response times are under 2 minutes for live chat and up to 4 hours for email during business hours.

We process over 1,500 daily support requests from Philippine users across all channels. Our team assists with account verification, deposit/withdrawal guidance, and platform navigation. We continuously upgrade infrastructure to maintain efficient service delivery. Utilizing automation and expert staff improves issue resolution times significantly.

Live Chat Support Access Methods

Desktop Live Chat Activation

To use live chat on desktop, visit the main Lirunex website and click the chat icon in the bottom-right corner. The widget shows online status and estimated wait times. Logging into your account before opening chat speeds up verification. You can attach screenshots or documents up to 10MB to clarify your issue. Chat history is stored for 30 days for easy reference to previous conversations.

Mobile Live Chat Interface

Mobile users access live chat via the responsive web interface or our mobile app. The chat adapts to screen sizes from 320px to 768px, with touch-friendly controls for typing and navigation. Voice message sending and camera integration allow document capture directly in chat. Push notifications alert to new messages even when the app runs in the background.

Email Support System and Ticketing

Lirunex email support uses a ticketing system that sorts inquiries by category and urgency. Send requests via our primary support email or through the contact form in your account dashboard. Each ticket receives a unique reference number for tracking. Technical issues route to specialized teams within 30 minutes. Priority levels include urgent (security), standard (general), and low (feature requests).

Attachments up to 25MB can be included with tickets. Automated updates notify users of ticket status changes such as investigation, escalation, and resolution. Our system ensures account issues reach verification experts, payment problems go to finance, and trading questions connect with market analysts.

• Account inquiries prioritize verification specialists
• Technical problems escalate to platform development
• Payment concerns handled by finance department
• Trading queries addressed by market experts
• General support managed by customer success team

Contact Form Submission Process

Account Dashboard Contact Form

Within your Lirunex account dashboard, locate the “Support” section to find the integrated contact form. This form auto-fills account details and recent trading activity for context. Select inquiry categories from dropdown menus such as account verification, deposits, withdrawals, platform issues, or technical questions. The form validates input fields and supported file formats before submission.

Website Contact Form Features

Our public contact form accepts submissions from registered users and prospects. It requests contact information, inquiry type, and detailed message content. Captcha verification helps block spam and automated entries. Confirmation emails specify expected response times based on inquiry complexity.

Phone Support and Regional Numbers

We offer dedicated phone lines for Philippine clients from 8 AM to midnight Manila time. Calls via landlines incur international rates, but VoIP options provide economical alternatives. Phone support addresses urgent account security, complex technical troubleshooting, and escalated concerns. Average call durations range between 8 and 15 minutes depending on issue complexity.

Callback functionality is available when lines are busy. Voicemail services capture after-hours messages. Calls are recorded for quality assurance and staff training purposes.

• Primary hotline operates 16 hours daily (Manila time)
• Emergency security line available 24/7 for compromised accounts
• Technical experts available during peak trading hours
• Callback requests processed within 2 hours business time
• Voicemail responses delivered within 8 hours maximum

FAQ Database and Self-Service Resources

Comprehensive FAQ Categories

Our FAQ database features over 200 detailed articles on account setup, platform use, trading operations, and payment processes. Content updates weekly to stay current with platform changes. The search function supports keyword input with ranked results and suggested related topics. Popular searches inform future content additions.

Video Tutorial Library

Videos demonstrate platform features, account creation, and trading techniques. Playback options include multiple speeds and closed captions in English and Filipino. Tutorials cover beginner to advanced levels. Downloadable transcripts and reference materials accompany each video.

Social Media Support Channels

Lirunex maintains active support presence on Facebook, Twitter, and Telegram for community engagement and general updates. These channels provide informal help and redirect complex issues to official support. Response times range from 30 minutes to 4 hours during business days. Automated replies acknowledge message receipt promptly.

Social teams share platform announcements, scheduled maintenance, and educational content focused on the Philippine market. Community rules ensure respectful interaction and privacy protection.

Emergency Support and Account Security

Urgent Account Protection Procedures

If you suspect unauthorized access, contact us immediately via the emergency hotline. Our security team monitors accounts round-the-clock with rapid response plans. Procedures include temporary account suspension, forced password resets, and transaction reviews. Initial assessments occur within 15 minutes of report receipt.

Account Recovery Support Services

Our recovery team assists with password resets, lost authentication devices, and locked accounts. Verification requires multiple identity proofs and security question answers. The process completes within 24-48 hours, with expedited options available for verified high-volume traders. We prioritize security and confidentiality throughout recovery.

We provide multiple communication channels for Philippine users ensuring prompt and professional support. Our platform supports both forex and CFD trading, offering access to currency pairs, indices, and commodities with competitive spreads and leverage options. Contact us to resolve any issues or inquiries efficiently.